FAQs

Basics

Where is your store located?

We currently only sell online. But we are based in the New Lenox area in Illinois. 

What are your hours of operation?
Of course, shophungup.com is up and running 24/7, but our office hours are Monday through Thursday 7a–6p and Friday through Sunday 9a-1p CST. We are also unavailable on all federal holidays. 

How can I contact you?
The most efficient way to contact us is by email shophungup@gmail.com. We can also be reached at (217) 299-2039 Via Text 

Can I get on your email list?
Absolutely! You’ll be excited to see what beautiful items arrive weekly to your mailbox! Just scroll down to the bottom of the website – you'll see a box to enter in your email address. 

Sign Up & Your Account

Do I need to create a login to shop?
Nope! Feel free to check out as a guest. However, we recommend creating an account. It will speed up the process for future orders and allow you to keep up with your order status. It also reduces the chances of accidentally having a type-o in your shipping/billing address.

So why do you recommend creating an account?
We truly love our customers! Creating an account is one of the most efficient ways for us to take care of you! By creating an account you'll have access to your past orders, store credit codes, and not to mention a much faster check out process! You'll also receive perks via email! By accepting our marketing, you'll receive exclusive promotional discounts, and be the first to know about major sales, anticipated restocks, and the latest trends! - Exclusive to account holders! 

What if I forget my password?
No problem, you can retrieve your password by selecting the “Lost Password” link on the login page. If you still need a little help, remember you can always shoot us an email at shophungup@gmail.com for extra help!

Is your website secure?
Yes, our site is secure. On any page where we ask you to enter personal information, we use secure socket layer (ssl) to encrypt the communication. We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. Happy shopping!

 

Orders

Should I receive an email and tracking number after placing an order?
Yes, you will receive 2 separate emails. The first email confirms your order was received and is processing. Once your order has been completed, you will receive a second email with a tracking number. If you do not receive either of these emails, please add shophungup@gmail.com to your email address book.

Can I cancel my order?

Orders are processed for shipping super quickly after they are placed, so we are not able to cancel orders. 

What if the item I want to order is out of stock?
Please sign up for the waitlist! Every Monday our buying team re-orders popular out-of-stock items. One of the heaviest factors in this decision making process depends on the demand created by you! Let us know what you want to see back in-stock by signing up for restock notifications! 

If I’m on the wait list, does that mean I’m guaranteed to receive the item?
No, our items sell quickly and we are limited to the quantity of our vendors. However, we will continue to re-stock any specific item as long as the demand continues and it is available from our vendor.

 

Promotional Codes

I can’t find where to enter the code?
From a computer: After adding all the items to your cart that you would like, view your cart by clicking on the shopping cart icon in the top right hand corner of the screen. Once viewing your cart, double check to make sure sizes and quantities are correct then click on the "Check out" button. Next you will need to fill out the customer information on the left side of the screen, unless you have an account with us and it is already filled out for you. Then on the right side of the screen, you will see a list of the items you are purchasing along with your total. Above the "total" is a box that says "gift card or discount code". This is where you will need to enter in your gift card or discount code and hit "Apply". Please make sure your discount or gift code is applied to the total before selecting the "Complete Order" button. 

From a mobile device: After adding all the items to your cart that you would like, view your cart by clicking on the shopping cart icon in the top of the screen. Once viewing your cart, double check to make sure sizes and quantities are correct then click on the "Check out" button. Next it will bring you to the page where you will need to fill out the customer information, unless you have an account with us and are signed in. At the top of this page, there is a drop down box that says "Show order summery". Click this to drop the box down. You will then see a summary of the items you are purchasing followed by a box that says "Gift card or discount code". This is where you will need to enter in your gift card or discount code and hit the arrow button to apply. Please make sure your discount or gift code is applied to the total before selecting the "Complete Order" button.

Please email shophungup@gmail.com if you have any questions.

What if my code says it does not belong to me?
The promotional codes are associated with email addresses. Make sure you’re using the same email address the code was sent to, as the address associated with your account. If you are unable to match up the email address, send us an email or shoot us a text! We’re more than happy to help ya out!

Can I use multiple discount codes for one order?
Unfortunately, our site only allows for one discount code to be used per order. However, you can use a discount code and a store credit code on one order.

 

Afterpay Information

Here's a link to Afterpay's website, explaining how it works! 

https://www.afterpay.com/how-it-works

If you need to return something from an order completed through Afterpay, please send it back to Riffraff within 30 days of delivery. We will send you the full amount of the item in store credit. You are still responsible for completing the Afterpay payments. 

Miscellaneous

Are you hiring?
What’s better than being a Hung Up girl? At this time we are not hiring but would love to keep you mind for future opportunities. Shoot your resume over to shophungup@gmail.com with the job title as the subject line and we'll be in touch.

Do we have any tips for shopping our site?
Yes, we highly recommend signing up for our rewards program! We also suggest following us on all forms of social media and joining our mailing list. We’re known for our random “happy hours” and flash sales only advertised on our social media outlets - so be sure to follow us!

We also post new arrivals every Thursday! Our number one priority has been to provide the best service, products, and price points possible for our customers. After extensive research, we have created the perfect formula to slash prices and ultimately save customers money. We work hard daily to ensure on trend items at competitive yet affordable prices.